What is the Traders Warehouse Knowledge Base?
The knowledge Base is a resource that you can find useful technical information about the setup and troubleshooting of the installation of CCTV equipment that is regularly updated by Traders Warehouse Support Team.
How do I use the Knowledge Base?
The knowledge base has different sections which contain useful information on different manufactures installation and troubleshooting guides, which can be accessed on any device that can access the internet including mobiles devices.
How do I get access to the Knowledge Base?
No login is required to access the knowledge base, just type the following address into your internet browser support.traderswarehouse.co.uk
How do I contact Traders Warehouse Technical Support Team?
There are multiple ways to contact the team and below are a few options that are available.
Technical Support Number 0330 122 2410 - Monday - Friday 8.30am to 17.30pm
Email - support@traderswarehouse.co.uk
Traders Warehouse - Knowledgebase - Create a New Support Ticket
How do I log a New Support Ticket from within the Knowledge Base?
At the top of the knowledge base screen you can see the option to create a new support ticket
Click here to create a new support ticket
What information should be included when creating a New Support Ticket?
Please enter your email address, a subject and a description of the issue that your experiencing.
Please include the make, model and serial numbers of any equipment that you required technical support with
Any technical information on the issues that you are having
Any troubleshooting steps you have tried to resolve the issue
Please provide Your Name, Company Name and Telephone contact details, so that if required the technical support team can contact you to discuss the issue further.
Did you know that you can attach pictures when creating a New Support Ticket?
You can attach useful pictures containing technical information, serials numbers, evidence of the problem that you required technical support with, just click on the + Attach a file when creating your new support ticket.
Did you know that you can create shortcuts on phone to easily log New Support Ticket?
Please click on the link to see how to do this on a iPhone - iPhone Link
Please click on the link to see how to do this on a Android phone - Android Phone Link
How can I get Remote Connection Technical Support?
Traders Warehouse support team can provide remote connection support to CCTV systems and network connected computers to help troubleshoot various problems, Please contact the support team for further information.
How do I enable remote access to a CCTV system?
Remote Access needs to enabled on the CCTV systems and depending on the type of remote access enabled, sometimes ports would need to be opened on the internet router that the CCTV system is connected to.
Please check the Knowledge Base sections of Router and Port Forwarding Help guides on how this might be done or contact the Traders Warehouse technical support team for further assistance.
How do setup camera alerts to my phone for a PRO-VIEW system
Please see our useful guide to how to set this up using the SoCatch app in the PRO-VIEW - Recorder Guides - Section
What is Port Forwarding and how does it work??
If you have a router at your customers home or office, you will need to forward ports in order for outside traffic to get into the network and access the CCTV system.
Please check the Knowledge Base sections of Router and Port Forwarding Help guides on how this might be done or contact the Traders Warehouse technical support team for further assistance.