Below is guide on how to create shortcut on your Android Phone

1. Open web browser on your Phone and go to the following website

2. Launch Chrome for Android and open the website or web page you want to pin to your home screen.

3. Tap the menu button and tap Add to homescreen, You'll be able to enter a name for the shortcut and then chrome will add it to your home screen. 

4. Now click Add to Home screen option

5. You have added the below shortcut on your Phone's home screen.

6. You will now easily be able to log a new support tickets by clicking on the home screen shortcut and clicking the

Plus Button to create a new ticket.