Hik-Connect is a new platform from Hikvision designed to make setting up remote access quicker and easier than using a DDNS or static IP. 

With this setup guide, you will no longer need any port forwarding. 

It’s as easy as registering your customer an account, then scanning the QR code on the recorder.


Issue - I haven’t received a verification code

Solution Please check your spam folders and email filters. If the problem persists consider registering with a different email or mobile number.


Issue -  Hik-Connect status is offline 

Solution - Ensure the enable box is ticked on the ‘Platform Access’ page and that your unit has a working connection to the internet. Check the network settings are correct for the network you are connected to.


Issue -  I get a message saying the device is already registered 

Solution - Devices can only be added to a single account. To view the device on multiple phones or tablets, you just need to install HikConnect app, and then log in with the details of the Hik-Connect account the device is registered to.


Issue -  I don’t have an option for platform access 

Solution - Please contact Traders Warehouse Technical Support Team with your device's serial number and current firmware version as the unit may need a firmware update. This information can be found in the ‘Maintenance’ menu. 

Please see guide below