If you have a router at your customers home or office, you will need to forward ports in order for outside traffic to get into there network.
Think of your customer’s router as being a huge electric fence or wall, with a few doors or openings. This electric fence or wall serves as there barrier and security blanket from the scary outside Internet world. The router comes preconfigured with a few of those doors (or ports) open to let them access the internet, but the others are closed tight.
So, in order to allow remote access to a CCTV system you will need to open an extra door or two in the router in order for the outside traffic to get inside and connect to the CCTV system.
This is called Port Forwarding.
***** Port Forwarding tips *****
1. Where possible please set a static IP reservation for the CCTV system on the customers internet router rather than set static IP Address on the CCTV system it's self.
2. You can go to the following website https://www.canyouseeme.org/ to check what ports are open or closed on the network that your CCTV system is currently connected to, this can help resolve opening the required remote access ports
3. When opening ports on the internet router, Assign ports to the CCTV systems IP address.
4. Some routers have Dynamic DNS advanced features, if using DDNS type remote access setup on the CCTV system, enter the CCTV system DDNS details within this option.
5. Check and confirm what ports need opening relating to manufacture's CCTV system being installed and the type of remote access that is being setup. (contact Traders Warehouse Technical Support Team if unsure)
6. Check the network/HTTP/DDNS settings of the CCTV system to see what ports have been setup and what's going to used for remote access.